Terms & Conditions

Eternis Group of Companies Ltd, trading as Eternis Tours

These terms apply to all bookings made with Eternis Tours via WhatsApp, our websites, email, or partner concierges. By confirming a booking and completing payment, you accept these terms together with our Cancellation & Refund Policy, which forms part of this agreement.

1. Our Role

Eternis Tours is a licensed online tour operator. Experiences are delivered either directly by us or by carefully selected, licensed third-party operators (boat operators, helicopter companies, transport providers, venues). Where a third party delivers your experience, we act as the booking and coordination party; the activity itself is operated under that provider's licence, safety procedures, and equipment.

2. Booking & Confirmation

  • A booking is confirmed only once payment (or an agreed deposit) is received and we have confirmed availability in writing via WhatsApp or email
  • You will receive a written confirmation with the activity, date, time, meeting point or pickup details, and what is included
  • It is your responsibility to check the confirmation details and tell us immediately if anything is incorrect

3. Prices & Payment

  • Prices are quoted in MUR, EUR, or GBP as stated at the time of booking and include VAT where applicable
  • Payment is made by secure payment link, bank transfer, or other method agreed with our team
  • Unless stated otherwise, the price includes only what is listed in your confirmation; personal expenses, gratuities, and optional extras are not included
  • Quoted prices are valid at the time of quotation; unconfirmed quotes may be revised

4. Cancellations, Refunds & Rescheduling

Governed by our Cancellation & Refund Policy, provided at booking and available on our websites. In summary: free cancellation applies with sufficient notice on standard tours; weather cancellations by us or the operator entitle you to a free reschedule or full refund; specialty packages carry their own terms.

5. Your Responsibilities

  • Arrive on time at the agreed meeting or pickup point — departure times for sea and air activities are fixed
  • Disclose any medical condition, pregnancy, or mobility limitation relevant to the activity at the time of booking
  • Follow the safety instructions of the crew, pilot, guide, or driver at all times
  • Ensure you and your party hold any required travel documents and adequate travel insurance
  • Children must be supervised by an accompanying adult at all times

Operators may refuse participation, without refund, to any guest who is under the influence of alcohol or drugs, behaves dangerously, or ignores safety instructions.

6. Health, Safety & Assumption of Risk

Sea, air, and adventure activities carry inherent risks. Licensed operators maintain safety equipment and procedures, and activities run only when conditions are assessed as safe. By booking, you acknowledge these inherent risks. Some activities have minimum age, health, or fitness requirements, which will be communicated at booking; individual operators may require you to sign their own waiver before participating.

7. Insurance

We strongly recommend all guests hold comprehensive travel insurance covering activity participation, cancellation, medical costs, and personal belongings. Eternis Tours is not responsible for loss or damage to personal items during activities.

8. Liability

Nothing in these terms limits liability that cannot be limited under Mauritian law. Subject to that, Eternis Tours is not liable for failures caused by events beyond reasonable control, acts or omissions of guests, or matters within the operational control of the licensed third-party operator delivering your activity. Our total liability in respect of any booking shall not exceed the amount paid for that booking.

9. Changes by Us

Occasionally we may need to change a detail of your experience (timing, vessel, route, pickup point) for operational or safety reasons. We will inform you as early as possible and provide an equivalent or better alternative. Where a significant change is unacceptable to you, our Cancellation & Refund Policy applies.

10. Complaints

If something is not right during your experience, tell the operator or contact us on WhatsApp immediately so we can fix it on the spot. Formal complaints should be sent in writing within 14 days of the activity; we aim to respond within 7 business days.

11. Intellectual Property & Media

Content on our websites and materials is the property of Eternis Tours or its licensors. If we take photos or videos during your experience for marketing, we will only use images featuring you with your consent.

12. Governing Law

These terms are governed by the laws of the Republic of Mauritius, and any dispute is subject to the jurisdiction of the courts of Mauritius.

Eternis Group of Companies Ltd, trading as Eternis Tours
Business Registration Number C25222605
Licensed Tour Operator — Tourism Authority Ref. TEL/3729/T/TO · Mauritius
WhatsApp: +230 5944 1336 · www.eternistoursmauritius.com