Questions, answered

Booking, pick-ups, weather, payments and cancellations. Can’t find what you need? Our team replies on WhatsApp.

Still unsure?

Ask a local

Tell us your dates and who is coming, and we’ll help you choose.

Ask on WhatsApp
How do I book?

Choose an experience, pick your date and number of guests, and pay securely online. Your confirmation and e-ticket arrive by email. Prefer to talk first? Message us on WhatsApp and we’ll help you choose.

Is hotel pick-up included?

Full-day island tours include pick-up and drop-off from your accommodation. Sea trips and activities start from a meeting point — each experience page shows exactly where, with a map link.

How far ahead should I book?

Most experiences can be booked 1 to 5 days ahead depending on the operator; some parks and boat trips need 5 days. Each experience page shows its exact booking cutoff. Need something sooner? Message us on WhatsApp and we’ll check.

Which currency will I pay in?

You can view prices in euros, pounds, dollars or Mauritian rupees. Converted prices are indicative — the exact amount is always shown at checkout before you pay.

What happens if the weather turns?

Sea and adventure activities only run when conditions are safe. If an operator cancels because of weather, you can reschedule free of charge or receive a full refund.

Can I book a private tour?

Yes. Island tours are priced per vehicle — a private car with driver for up to four guests, with larger cars and vans for bigger groups — and several boat trips can be chartered privately.

What is a residents’ rate?

Some partners offer special prices for residents of Mauritius. These are marked “Residents” and may require proof of residence on the day.

Can I cancel?

Yes. Each experience page shows its cancellation policy before you book, and our full booking terms are in our Terms & Conditions.

Is Eternis Tours licensed?

Yes. Tourism Authority Licence No. 17640 (Online Tour Operator), BRN C25222605.

Ready when you are

Find your day in Mauritius

Browse every experience with live availability, or ask our team for a recommendation.