Privacy Policy

Eternis Tours respects your privacy. This policy explains what personal data we collect, why we collect it, and how we protect it. It applies to our websites, WhatsApp communications, email, and any booking made with us. We handle personal data in line with the Mauritius Data Protection Act 2017 and, for clients in the European Union and United Kingdom, consistently with GDPR principles.

1. Who We Are

Eternis Group of Companies Ltd, trading as Eternis Tours, is a licensed tour operator based in Mauritius. For any privacy matter, contact us via WhatsApp at +230 5944 1336 or by email.

2. What We Collect

• Identity and contact details — name, phone number, email address, nationality where required
• Booking details — activity, date, number of guests, pickup location, hotel or residence
• Payment information — processed securely by our banking and payment providers; we never store full card numbers
• Communications — WhatsApp messages and emails exchanged with our team regarding your booking
• Special requirements you choose to share — dietary needs, mobility, medical notes relevant to an activity, occasion details (e.g. proposals, anniversaries)

3. Why We Collect It

• To confirm, manage, and deliver your booking
• To share necessary details with the licensed operator delivering your experience (e.g. boat crew, pilot, driver)
• To process payments and refunds
• To meet legal and licensing obligations, including recordkeeping required of licensed tour operators in Mauritius
• To respond to enquiries, feedback, and complaints
• With your consent, to send occasional offers or updates — you can opt out at any time

4. Who We Share It With

We share only what is necessary, only with:

• The licensed suppliers and operators delivering your booked experience
• Our banking and payment providers, to process your payment
• Professional advisers and authorities, where required by law

We never sell your personal data. We do not share it with advertisers.

5. How Long We Keep It

Booking and transaction records are retained for a minimum of seven years, as required of licensed tourist enterprises in Mauritius. Marketing preferences are kept until you opt out. Data no longer required is securely deleted.

6. How We Protect It

Data is stored on access-controlled systems. Payment processing is handled by accredited providers over secure channels. Access to client data within our team is limited to those who need it to serve you.

7. Your Rights

You may at any time ask us to:

• Confirm what personal data we hold about you
• Correct inaccurate data
• Delete data we are not legally required to retain
• Stop sending you marketing communications

To exercise any of these rights, message us on WhatsApp at +230 5944 1336. We respond within a reasonable time and without charge. If you are unsatisfied, you may contact the Data Protection Office of Mauritius.

8. Cookies & Website Analytics

Our websites may use cookies and basic analytics to understand visitor traffic and improve the experience. You can disable cookies in your browser settings; the sites will remain usable.

9. Changes to This Policy

We may update this policy from time to time. The latest version is always available on our websites. Material changes will be highlighted.

Eternis Group of Companies Ltd, trading as Eternis Tours
Business Registration Number C25222605
Licensed Tour Operator — Tourism Authority Ref. TEL/3729/T/TO · Mauritius
WhatsApp: +230 5944 1336 · www.eternistoursmauritius.com